Complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively
ComSafe, as an RTO, has a complaints and appeals policy specific to its RTO operations and responds to complaints in relation to the quality of training and assessment; the quality of client service; and compliance with the VET Quality Framework, including allegations involving the conduct of:
– ComSafe’s RTO
– Trainers (assessors) or other RTO support staff
– Client/participants of the RTO
– Any third parties providing services on behalf of ComSafe.
ComSafe manages complaints and appeals in a transparent manner which enables participants to be informed of, and to understand their rights and obligations and the RTO’s responsibilities in relation to complaints and appeals under the Standards for Registered Training Organisations (RTOs) 2015 (the Standards).